Frequently asked questions

Important information that will help you serve your guests.

When do guests schedule their ride?

Rides are scheduled right after they book their hotel reservation. Guests will receive an email and a SMS from Virgo regarding scheduling immediately after booking.

How do guests reschedule or cancel their ride?

A guest can reschedule their ride up to 4 hours prior to the original scheduled pick-up time. They can refer to the original SMS or email received when they reserved the hotel reservation.

Can guests choose their drop-off and pick-up location?

This service is currently only available for transfer between the airport and the hotel.

How many guests per car?

We can only guarantee up to 3 passengers. If they reserved more than one room, they are eligible for a car for each room reserved. If they need a larger car, they will need to find alternative transportation to accommodate their needs.

Can Virgo.Limo accommodate excess luggage?

Luggage must fit reasonably in the trunk of a standard sedan. If guests are planning on traveling with excess luggage, we recommend finding an alternative option to accommodate their luggage.

Do you provide child car seats?

We do not provide child car seats; guests must provide and install their own child car seat.

How long will your chauffeurs wait?

Airport: Drivers will wait 1 hour after the scheduled pick-up time.
Hotel: Drivers will wait 30 minutes after the scheduled pick-up time.

What if a guest misses their scheduled ride?

Our chauffeurs will do their best to wait as long as they can. We recommend finding alternative options if in a hurry or call Virgo at 650.206.5232 for help.