When do guests schedule their ride?
Rides are scheduled right after they book their hotel reservation. Guests will receive an email and a SMS from Virgo regarding scheduling immediately after booking.
How do guests reschedule or cancel their ride?
A guest can reschedule their ride up to 4 hours prior to the original scheduled pick-up time. They can refer to the original SMS or email received when they reserved the hotel reservation.
Can guests choose their drop-off and pick-up location?
This service is currently only available for transfer between the airport and the hotel.
How many guests per car?
We can only guarantee up to 3 passengers. If they reserved more than one room, they are eligible for a car for each room reserved. If they need a larger car, they will need to find alternative transportation to accommodate their needs.